FAQs Archive - Currency Conversion Online - Best Foreign Exchange Rates

Q: 3. I have an issue with my order - whom do I contact?

If you have any issues or concerns with regards to your order, please contact the friendly staff at Foreign Xchange via ‘Chat’, phone (1300117775), email ( info@foreignxchange.com.au ) or the contact us form on our website.

Q: 1. I have placed the order - What Next?

After you have completed the online form and placed an order - you will receive an email confirmation with order details, secure link to upload a valid form of ID and instructions on how to pay. Once you have uploaded the identification document and made the payment - you will receive an email confirmation that we have received your payment and your order is being processed.

Q: 17. Is there a limit on how much foreign currency I can order?

Yes, each order has a limit of AU$9999. If you wish to purchase more, request you to place multiple orders on our website and make the payment at the earliest. *Please note uploading/providing a valid ID is mandatory for these orders, Without proper valid ID, your order will not be processed and will result in cancellation of your order and a small cancellation fee will be applicable if the payment for the order has been received.

Q: 15. How to cancel an order?

If the order is unpaid, and you wish to cancel the order - please contact the Foreign Xchange Team via email at info@foreignxchange.com.au and the team will assist in cancelling the order. If the order is paid, there will be a small cancellation fee.

Q: 14. What is the Cut-Off time to make the payment?

We strongly recommend making the payment as soon as you place the order. Delay in payment will result in rescheduling of pick up/delivery timeframe. Unpaid orders will be canceled after 48 Hrs from the time the order is placed.

Q: 13. I don’t have an Australian Bank account, can I pay via international transfer or Credit/Debit Card?

Unfortunately at the moment Bank Transfer is the only mode of payment available on our website. The team is working towards adding more payment options. Please stay tuned. We do not accept payments via international bank accounts/transfers. All payments should be made via an Australian bank only.

Q: 12. I made the payment via bank transfer, will I get a confirmation of receipt?

Yes, once the payment is credited in our nominated bank account, you will receive an email confirmation notifying the funds have been received. Our bank is capable of receiving OSKO Payments (fast transfer) - however, some financial institutions keep a security hold of 24Hrs when transferring funds to a new payee. Unfortunately, this is something which we are unable to control and will delay the shipment of your order by 1 business day.

Q: 11. Why is my order delayed?

Orders can be delayed due to following reasons: Delay in Payment ID not uploaded Incorrect details Shortage of currency supply Specific Denomination Request Incorrect Address Operational and Logistical Situations out of our control

3. I have an issue with my order – whom do I contact?

If you have any issues or concerns with regards to

3. I have an issue with my order – whom do I contact?foreignxchange2023-02-01T05:55:25+00:00

2. Order Has Been Dispatched – When will it arrive?

Once the order is processed and prepared for dispatch, Foreign

2. Order Has Been Dispatched – When will it arrive?foreignxchange2023-01-31T07:14:48+00:00

1. I have placed the order – What Next?

After you have completed the online form and placed an

1. I have placed the order – What Next?foreignxchange2023-01-31T07:14:54+00:00

17. Is there a limit on how much foreign currency I can order?

Yes, each order has a limit of AU$9999. If you

17. Is there a limit on how much foreign currency I can order?foreignxchange2023-01-30T11:53:56+00:00

16. I have a change of mind or no longer require the foreign currency/ sell the excess foreign currency, how do I go about this?

Please contact the team via email info@foreignxchange.com.au for details on

16. I have a change of mind or no longer require the foreign currency/ sell the excess foreign currency, how do I go about this?foreignxchange2023-02-10T10:59:50+00:00