Order Online | Home Delivery & Australia Post Collection
Delivery Method
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Parcel Point Pick Up
$15
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Delivery Date
Expected by
Total
AUD
Our Affiliates
1. About Foreign Xchange Pty Ltd
This website, www.foreignxchange.com.au (“Site”) is owned and operated by ForeignXchange Pty Ltd (ABN 19 168 102 332), trading as Foreign Xchange (“Foreign Xchange”, “we”, “our”, or “us”).
The Site is provided for residents of Australia only and facilitates the online purchase and delivery of foreign currency banknotes and related services.
By accessing or using this Site, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions (“Terms”). If you do not agree to these Terms, you must immediately cease using the Site.
Foreign Xchange reserves the right to amend, modify, or update these Terms at any time without prior notice. Any changes become effective immediately upon publication on this Site.
2. Eligibility and Acceptable Use
By using this Site, you agree that:
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You are at least 18 years of age and have the legal capacity to enter into binding agreements;
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You will use this Site only for lawful purposes and in accordance with these Terms;
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You will not use this Site for speculative, false, misleading, fraudulent, or unlawful transactions or enquiries;
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You will not impersonate another person or use another person’s identity, f information, or login credentials without proper authority;
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All information you provide is accurate, current, complete, and not misleading;
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You will not knowingly introduce viruses, malware, trojans, worms, or other malicious code into this Site;
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You will not interfere with, damage, disrupt, or compromise the security or operation of this Site;
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You will not use automated tools including robots, spiders, scrapers, data mining tools, or similar technology without our prior written consent;
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You will not reproduce, copy, frame, mirror, or commercially exploit any part of this Site without written permission from Foreign Xchange;
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You will not upload, transmit, or distribute unlawful, defamatory, threatening, obscene, abusive, or harmful material through this Site; and
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If you have a login account, you are responsible for maintaining the confidentiality and security of your account credentials and all activities conducted under your account.
Foreign Xchange reserves the right to suspend or terminate access to the Site where misuse, unlawful activity, or breach of these Terms is suspected.
3. Transaction Limits
Foreign Xchange may impose minimum and maximum transaction limits at its discretion.
At the time of publication, orders below AUD $500 or above AUD $5,000 may not be automatically accepted through the Site and may require additional review or approval.
These limits are implemented for operational, security, regulatory, and currency availability purposes.
Foreign Xchange reserves the right to:
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Decline or cancel transactions;
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Request additional identity or verification documents;
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Request proof of source of funds or bank account ownership; or
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Require transactions exceeding certain thresholds to be completed in separate orders,
in accordance with Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) obligations and internal risk management procedures.
4. Payment Terms
Foreign Xchange currently accepts bank transfer as the primary payment method for online orders unless otherwise stated on the Site.
All payments must originate from an Australian bank account held in the same name as the customer placing the order. Joint accounts are permitted where the customer is listed as one of the account holders.
Foreign Xchange does not accept payments:
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Made by unrelated third parties;
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From anonymous payment services;
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From accounts suspected of fraudulent or unlawful activity; or
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Which are inconsistent with the customer information supplied during the order process.
Foreign Xchange is not able to independently verify beneficial ownership of all bank accounts used for payment. Customers are solely responsible for ensuring that payments originate from accounts they are authorised to use.
Foreign Xchange reserves the right to delay, suspend, reject, or cancel any order where payment irregularities, compliance concerns, fraud indicators, or verification issues arise.
Where payments are refunded, refunds will generally only be made back to the original payment source in accordance with applicable laws and regulatory obligations.
Foreign Xchange will not be responsible for losses arising from payments made contrary to these requirements, except where liability cannot legally be excluded.
5. Pricing, Exchange Rates & Currency Denominations
Exchange rates displayed on the Site are indicative only and subject to market fluctuation until the order has been processed and confirmed by Foreign Xchange.
The final exchange rate applied may differ from any previously displayed or quoted rate.
Foreign Xchange reserves the right to correct pricing errors, cancel transactions affected by technical or pricing issues, or refuse transactions impacted by abnormal market movements or compliance concerns.
Service fees, delivery fees, and other applicable charges are displayed during checkout and incorporated into the final order amount.
Foreign Xchange will make reasonable efforts to fulfil requests for specific currency denominations. However, denominations are subject to stock availability and operational limitations at the time of processing.
Where requested denominations are unavailable, Foreign Xchange reserves the right to provide equivalent value in alternative denominations. The total foreign currency value supplied will equal the confirmed order amount.
6. AML/CTF Compliance & Identity Verification
Foreign Xchange is subject to the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) and related regulatory obligations.
All customers must complete identity verification before an order can be approved or processed.
Foreign Xchange may use electronic verification systems including GreenID and the Australian Government Document Verification Service (DVS) to verify customer identity.
Customers may be required to provide:
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Australian driver licence;
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Australian or foreign passport;
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Proof of address;
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Medicare card; or
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Other government-issued identification documents.
Where electronic verification is unsuccessful, Foreign Xchange may request additional documentation, certified identification copies, or manual verification procedures.
Orders will not proceed until verification requirements are successfully completed.
By placing an order, you agree that:
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The information and documents you provide are accurate and belong to you;
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You will promptly provide any additional information reasonably requested;
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Foreign Xchange may retain records as required by law; and
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Transactions may be delayed, declined, suspended, cancelled, or reported where required for compliance, fraud prevention, sanctions screening, or regulatory obligations.
These compliance procedures are mandatory and cannot be waived.
7. Fraud Prevention & Suspicious Activity
Foreign Xchange reserves the right to delay, suspend, reject, cancel, or report any order or transaction considered suspicious, potentially fraudulent, unlawful, or inconsistent with our compliance obligations.
Foreign Xchange may request additional information including:
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Proof of funds;
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Proof of bank account ownership;
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Additional identification documents;
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Transaction purpose information; or
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Any other supporting documentation reasonably required.
Where required by law, Foreign Xchange may disclose information relating to customers or transactions to regulators, law enforcement agencies, government bodies, financial institutions, insurers, or other authorised entities without notice to the customer.
8. Delivery, Transit Risk, Refunds & Dispute Resolution
Secure Dispatch & Delivery
All orders are securely counted, packaged, sealed, and dispatched using reputable third-party delivery providers.
Delivery may be made to:
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The nominated residential delivery address; or
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An authorised collection location selected during checkout.
Customers are responsible for ensuring all delivery and contact information provided is accurate and complete.
Foreign Xchange is not liable for delays, failed deliveries, or losses resulting from inaccurate customer information or circumstances outside our reasonable control.
Delivery Timeframes & Courier Delays
Foreign Xchange aims to dispatch approved orders within the estimated processing and delivery timeframes displayed on the Site. Any stated delivery or processing timeframe is an estimate only and is not guaranteed.
Delivery services are performed by independent third-party courier providers, including but not limited to StarTrack and Australia Post.
Foreign Xchange is not responsible for delays, disruptions, or failed deliveries caused by:
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Courier or postal network disruptions;
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Weather events or natural disasters;
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Public holidays or peak seasonal demand;
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Customs, aviation, or transport disruptions;
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Remote or regional servicing limitations;
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Industrial action or labour shortages;
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Security or regulatory screening requirements;
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Incorrect customer information; or
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Events outside our reasonable control, including force majeure events.
Customers should not rely on estimated delivery dates for urgent travel or time-sensitive commitments.
Foreign Xchange will not be liable for indirect, consequential, travel-related, accommodation, exchange rate, business, or opportunity losses arising from delayed deliveries.
Completion of Delivery & Transfer of Transit Risk
An order will be deemed delivered once the delivery provider confirms successful delivery to:
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The nominated delivery address;
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The authorised recipient;
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The nominated collection point; or
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Any location authorised by the customer.
Once delivery has been confirmed by the delivery provider, Foreign Xchange’s transit responsibility ends and all risk of loss, theft, tampering, damage, or misplacement passes to the customer.
Disputes Regarding Parcel Contents
If you believe your parcel contains missing, incorrect, or damaged currency, you must:
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Notify Foreign Xchange within 24 hours of the recorded delivery or collection time; and
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Provide clear and continuous video evidence showing:
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The unopened parcel with labels and seals intact;
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The complete opening process in a single uninterrupted recording; and
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All currency and denominations contained inside.
Foreign Xchange reserves the right to request additional evidence or supporting information to investigate any claim.
Claims submitted outside the required timeframe or without adequate supporting evidence may not be accepted or investigated.
Lost in Transit Parcels
While extremely rare, parcels may occasionally be delayed or lost while in transit with third-party delivery providers.
Where a parcel is confirmed as lost in transit before successful delivery confirmation, Foreign Xchange may assist the customer by initiating investigations with the relevant courier provider and, where applicable, lodging insurance claims.
Any reimbursement, replacement, refund, or remedy offered by Foreign Xchange will be assessed having regard to:
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Courier investigation outcomes;
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Proof of dispatch and delivery records;
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Insurance assessments;
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Tracking and GPS data; and
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Applicable law.
To the maximum extent permitted by law, Foreign Xchange’s liability for parcels confirmed as lost in transit is limited to the original purchase amount paid for the affected order.
Foreign Xchange is not responsible for losses occurring after delivery confirmation has been recorded by the courier provider.
Order Cancellations
Orders may only be cancelled before dispatch confirmation.
Once an order has been dispatched, it cannot be cancelled, amended, or withdrawn.
Cancellation requests must be submitted in writing.
Once an order has been dispatched, any cancellation request will be treated as a returned order and assessed in accordance with the Returned Orders & Refused Deliveries section of these Terms.
Returned Orders & Refused Deliveries
Foreign currency is purchased, sourced, allocated, and/or reserved specifically to fulfil a customer’s order and is subject to exchange-rate fluctuations and wholesale-market pricing.
Where a customer:
* refuses delivery;
* fails to collect an order from an authorised collection location;
* requests a return after dispatch; or
* otherwise causes an order to be returned in any circumstances to Foreign Xchange,
Any refund will only be assessed after the returned currency has been received, verified, and reconciled by Foreign Xchange.
Foreign Xchange reserves the right to deduct from any refund:
* outbound delivery and handling costs;
* return delivery costs;
* bank charges and transaction fees;
* administrative and reconciliation costs;
* currency conversion losses;
* losses arising from wholesale repurchase rates;
* exchange rate movements occurring after the original order was placed; and
* any other reasonable costs incurred as a direct result of the return.
Any applicable deductions will be calculated at the time the returned currency is received and reconciled.
Customers acknowledge that foreign currency is not a standard retail product and that the value of foreign currency may fluctuate between the original order date and the date of return.
Refunds
Approved refunds will generally be processed back to the original payment source used for the transaction.
Refund processing times are subject to banking system processing and financial institution timeframes outside Foreign Xchange’s control.
Foreign Xchange may deduct applicable delivery, administrative, banking, or processing costs from refund amounts where permitted by law.
Maximum Liability
To the maximum extent permitted by law, Foreign Xchange’s maximum liability in connection with any order or transaction is limited to the original purchase amount paid by the customer for that order.
Foreign Xchange will not be liable for indirect, consequential, incidental, punitive, business, travel, accommodation, exchange rate, opportunity, or economic losses.
Nothing in these Terms excludes, restricts, or modifies any rights or remedies available under the Australian Consumer Law or any other law that cannot legally be excluded.
9. Electronic Communications
By using the Site or placing an order, you consent to receiving communications electronically, including by email, SMS, telephone, or other electronic means.
These communications may include:
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Order confirmations;
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Verification requests;
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Compliance notices;
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Delivery updates;
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Service announcements; and
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Marketing communications where permitted by law.
Electronic communications satisfy any legal requirement that communications be in writing.
10. Intellectual Property, Trademarks & Third-Party Links
All content on this Site, including logos, branding, text, graphics, images, software, and design elements, is owned by or licensed to Foreign Xchange unless otherwise stated.
You must not reproduce, distribute, modify, publish, or commercially exploit any content without prior written consent.
Third-party trademarks appearing on the Site remain the property of their respective owners.
The Site may contain links to external websites for convenience only. Foreign Xchange does not control and is not responsible for the content, security, accuracy, or availability of third-party websites. Accessing external websites is entirely at your own risk.
11. Privacy
Foreign Xchange handles personal information in accordance with its Privacy Policy available on this Site.
By using the Site or placing an order, you consent to the collection, use, storage, disclosure, and handling of your personal information in accordance with the Privacy Policy and applicable Australian privacy laws.
12. Website Availability & Security
Foreign Xchange does not guarantee that the Site will always be available, uninterrupted, secure, or free from defects, viruses, malware, or other harmful components.
You acknowledge that internet-based services involve inherent risks and that Foreign Xchange is not responsible for disruptions, outages, unauthorised access, or technical failures beyond its reasonable control.
13. Governing Law
These Terms are governed by the laws of South Australia, Australia.
Any disputes arising in connection with these Terms or use of the Site shall be subject to the exclusive jurisdiction of the courts of South Australia.
14. Contact Us
If you have any questions regarding these Terms or your transactions, please contact:
Foreign Xchange
Email: [email protected]
Terms and Conditions
Frequently Asked Questions
Yes, you may request specific denominations. The team will try its best to source the requested denominations however, if unavailable you will receive a mixture of high and low denominations depending on the currency you ordered.
Exchange rates are in constant fluctuation, based on global supply and demand. Any shift in the market rates will have a direct effect on the rates on our website. Please refer to our Terms of Use page to know about our exchange rates.
The rates you see on google or XE are most often referred to as mid-rates (also known as interbank rates). It is the rate at which banks trade large sums of foreign currency with one another. At Foreign Xchange, we use reputable online sources to provide you with the best exchange rate which is inclusive of our markup fee.
Apart from the postage fees (which covers transit and warranty), Foreign Xchange does not charge any additional fees or commissions. We believe in transparency unlike other businesses which display favorable rates to advertise, the rate which you see on our website is the rate you actually get and does not incur any additional fees. Our exchange rates are inclusive of our markup fee.
We are required by the Australian Transaction Reports and Analysis Centre (AUSTRAC), a government regulatory authority of this industry, to verify the identification of our customers. In order to use our services, it is mandatory to provide a valid ID after placing an order. More information on how your information is stored, can be viewed on our Privacy Policy page
To keep your money safe our delivery partners and agents will only release your order upon successful ID verification. For this, you will be required to provide us with your full name and date of birth as displayed on the identification document submitted. So as to ensure there are no issues while delivery or pick up.
- All orders once dispatched should reach within 1-3 business days. You will receive courier tracking details via SMS and email. For a quicker update on tracking your parcel, please check StarTrack Website or contact the customer service team at 13 23 45
Usually, 99% of our orders are delivered on or before time. However, delivery dates are an estimated calculation and not guaranteed due to certain operational and logistical situations out of our control. If this is a last minute purchase or you require your foreign currency urgently, please let our staff know within 24 hours of the order placed and they will try their best to accommodate the request and advise you accordingly.
Orders can be delayed due to following reasons:
- Delay in Payment
- ID not uploaded
- Incorrect details
- Shortage of currency supply
- Specific Denomination Request
- Incorrect Address
- Operational and Logistical Situations out of our control
Yes, once the payment is credited in our nominated bank account, you will receive an email confirmation notifying the funds have been received.
Our bank is capable of receiving OSKO Payments (fast transfer) – however, some financial institutions keep a security hold of 24Hrs when transferring funds to a new payee. Unfortunately, this is something which we are unable to control and will delay the shipment of your order by 1 business day.
Unfortunately at the moment Bank Transfer is the only mode of payment available on our website. The team is working towards adding more payment options. Please stay tuned.
We do not accept payments via international bank accounts/transfers. All payments should be made via an Australian bank only.
We strongly recommend making the payment as soon as you place the order. Delay in payment will result in rescheduling of pick up/delivery timeframe. Unpaid orders will be canceled after 48 Hrs from the time the order is placed.
If the order is unpaid, and you wish to cancel the order – please contact the Foreign Xchange Team via email at [email protected] and the team will assist in cancelling the order. If the order is paid, there will be a small cancellation fee.
Please contact the team via email [email protected] for details on how you can sell / offload the remaining foreign currency after your trip. Please note the exchange rates for selling foreign currency will be different from the BUYING rates on our website. Additionally, there will be a postage fee wherever applicable.
Yes, each order has a limit of AU$9999. If you wish to purchase more, request you to place multiple orders on our website and make the payment at the earliest.
*Please note uploading/providing a valid ID is mandatory for these orders, Without proper valid ID, your order will not be processed and will result in cancellation of your order and a small cancellation fee will be applicable if the payment for the order has been received.
How it Works
- Place an order online on our Website
- Select the destination currency you wish to purchase and enter the currency value or AUD amount in either of the text box – the system will round off to the nearest and smallest available denomination
- Then, click from a range of postage options available
- Complete the Online Form (keep a valid form of identification handy – Drivers License or Passport)
- Make sure to fill in all fields and tick wherever applicable – then, click ‘Next’
- Review all the details – to edit click ‘Back’ or to proceed click ‘Complete Order’
- After you have completed the online form and placed an order – you will get an email confirmation with order details, secure link to upload ID and instructions on how to pay.
After you have completed the online form and placed an order – you will receive an email confirmation with order details, secure link to upload a valid form of ID and instructions on how to pay.
Once you have uploaded the identification document and made the payment – you will receive an email confirmation that we have received your payment and your order is being processed.
Once the order is processed and prepared for dispatch, Foreign Xchange team will send you courier tracking details to track the movement of your order.
When Will My Foreign Currency Order Arrive?
If you have any issues or concerns with regards to your order, please contact the friendly staff at Foreign Xchange via email ([email protected]) or the contact us form on our website.