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Privacy Policy2024-09-27T05:30:37+00:00

Order Online | Home Delivery & Australia Post Collection

       
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Delivery Method

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Total

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Our Affiliates

1. About Foreign Xchange Pty Ltd

This website, www.foreignxchange.com.au (“Site”) is owned and operated by ForeignXchange Pty Ltd (ABN 19 168 102 332), trading as Foreign Xchange (“Foreign Xchange”, “we”, “our”, or “us”).

The Site is provided for residents of Australia only and facilitates the online purchase and delivery of foreign currency banknotes and related services.

By accessing or using this Site, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions (“Terms”). If you do not agree to these Terms, you must immediately cease using the Site.

Foreign Xchange reserves the right to amend, modify, or update these Terms at any time without prior notice. Any changes become effective immediately upon publication on this Site.

2. Eligibility and Acceptable Use

By using this Site, you agree that:

  1. You are at least 18 years of age and have the legal capacity to enter into binding agreements;

  2. You will use this Site only for lawful purposes and in accordance with these Terms;

  3. You will not use this Site for speculative, false, misleading, fraudulent, or unlawful transactions or enquiries;

  4. You will not impersonate another person or use another person’s identity, f information, or login credentials without proper authority;

  5. All information you provide is accurate, current, complete, and not misleading;

  6. You will not knowingly introduce viruses, malware, trojans, worms, or other malicious code into this Site;

  7. You will not interfere with, damage, disrupt, or compromise the security or operation of this Site;

  8. You will not use automated tools including robots, spiders, scrapers, data mining tools, or similar technology without our prior written consent;

  9. You will not reproduce, copy, frame, mirror, or commercially exploit any part of this Site without written permission from Foreign Xchange;

  10. You will not upload, transmit, or distribute unlawful, defamatory, threatening, obscene, abusive, or harmful material through this Site; and

  11. If you have a login account, you are responsible for maintaining the confidentiality and security of your account credentials and all activities conducted under your account.

Foreign Xchange reserves the right to suspend or terminate access to the Site where misuse, unlawful activity, or breach of these Terms is suspected.

3. Transaction Limits

Foreign Xchange may impose minimum and maximum transaction limits at its discretion.

At the time of publication, orders below AUD $500 or above AUD $5,000 may not be automatically accepted through the Site and may require additional review or approval.

These limits are implemented for operational, security, regulatory, and currency availability purposes.

Foreign Xchange reserves the right to:

  1. Decline or cancel transactions;

  2. Request additional identity or verification documents;

  3. Request proof of source of funds or bank account ownership; or

  4. Require transactions exceeding certain thresholds to be completed in separate orders,

in accordance with Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) obligations and internal risk management procedures.

4. Payment Terms

Foreign Xchange currently accepts bank transfer as the primary payment method for online orders unless otherwise stated on the Site.

All payments must originate from an Australian bank account held in the same name as the customer placing the order. Joint accounts are permitted where the customer is listed as one of the account holders.

Foreign Xchange does not accept payments:

  1. Made by unrelated third parties;

  2. From anonymous payment services;

  3. From accounts suspected of fraudulent or unlawful activity; or

  4. Which are inconsistent with the customer information supplied during the order process.

Foreign Xchange is not able to independently verify beneficial ownership of all bank accounts used for payment. Customers are solely responsible for ensuring that payments originate from accounts they are authorised to use.

Foreign Xchange reserves the right to delay, suspend, reject, or cancel any order where payment irregularities, compliance concerns, fraud indicators, or verification issues arise.

Where payments are refunded, refunds will generally only be made back to the original payment source in accordance with applicable laws and regulatory obligations.

Foreign Xchange will not be responsible for losses arising from payments made contrary to these requirements, except where liability cannot legally be excluded.

5. Pricing, Exchange Rates & Currency Denominations

Exchange rates displayed on the Site are indicative only and subject to market fluctuation until the order has been processed and confirmed by Foreign Xchange.

The final exchange rate applied may differ from any previously displayed or quoted rate.

Foreign Xchange reserves the right to correct pricing errors, cancel transactions affected by technical or pricing issues, or refuse transactions impacted by abnormal market movements or compliance concerns.

Service fees, delivery fees, and other applicable charges are displayed during checkout and incorporated into the final order amount.

Foreign Xchange will make reasonable efforts to fulfil requests for specific currency denominations. However, denominations are subject to stock availability and operational limitations at the time of processing.

Where requested denominations are unavailable, Foreign Xchange reserves the right to provide equivalent value in alternative denominations. The total foreign currency value supplied will equal the confirmed order amount.

6. AML/CTF Compliance & Identity Verification

Foreign Xchange is subject to the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) and related regulatory obligations.

All customers must complete identity verification before an order can be approved or processed.

Foreign Xchange may use electronic verification systems including GreenID and the Australian Government Document Verification Service (DVS) to verify customer identity.

Customers may be required to provide:

  1. Australian driver licence;

  2. Australian or foreign passport;

  3. Proof of address;

  4. Medicare card; or

  5. Other government-issued identification documents.

Where electronic verification is unsuccessful, Foreign Xchange may request additional documentation, certified identification copies, or manual verification procedures.

Orders will not proceed until verification requirements are successfully completed.

By placing an order, you agree that:

  1. The information and documents you provide are accurate and belong to you;

  2. You will promptly provide any additional information reasonably requested;

  3. Foreign Xchange may retain records as required by law; and

  4. Transactions may be delayed, declined, suspended, cancelled, or reported where required for compliance, fraud prevention, sanctions screening, or regulatory obligations.

These compliance procedures are mandatory and cannot be waived.

7. Fraud Prevention & Suspicious Activity

Foreign Xchange reserves the right to delay, suspend, reject, cancel, or report any order or transaction considered suspicious, potentially fraudulent, unlawful, or inconsistent with our compliance obligations.

Foreign Xchange may request additional information including:

  1. Proof of funds;

  2. Proof of bank account ownership;

  3. Additional identification documents;

  4. Transaction purpose information; or

  5. Any other supporting documentation reasonably required.

Where required by law, Foreign Xchange may disclose information relating to customers or transactions to regulators, law enforcement agencies, government bodies, financial institutions, insurers, or other authorised entities without notice to the customer.

8. Delivery, Transit Risk, Refunds & Dispute Resolution

Secure Dispatch & Delivery

All orders are securely counted, packaged, sealed, and dispatched using reputable third-party delivery providers.

Delivery may be made to:

  1. The nominated residential delivery address; or

  2. An authorised collection location selected during checkout.

Customers are responsible for ensuring all delivery and contact information provided is accurate and complete.

Foreign Xchange is not liable for delays, failed deliveries, or losses resulting from inaccurate customer information or circumstances outside our reasonable control.

Delivery Timeframes & Courier Delays

Foreign Xchange aims to dispatch approved orders within the estimated processing and delivery timeframes displayed on the Site. Any stated delivery or processing timeframe is an estimate only and is not guaranteed.

Delivery services are performed by independent third-party courier providers, including but not limited to StarTrack and Australia Post.

Foreign Xchange is not responsible for delays, disruptions, or failed deliveries caused by:

  1. Courier or postal network disruptions;

  2. Weather events or natural disasters;

  3. Public holidays or peak seasonal demand;

  4. Customs, aviation, or transport disruptions;

  5. Remote or regional servicing limitations;

  6. Industrial action or labour shortages;

  7. Security or regulatory screening requirements;

  8. Incorrect customer information; or

  9. Events outside our reasonable control, including force majeure events.

Customers should not rely on estimated delivery dates for urgent travel or time-sensitive commitments.

Foreign Xchange will not be liable for indirect, consequential, travel-related, accommodation, exchange rate, business, or opportunity losses arising from delayed deliveries.

Completion of Delivery & Transfer of Transit Risk

An order will be deemed delivered once the delivery provider confirms successful delivery to:

  1. The nominated delivery address;

  2. The authorised recipient;

  3. The nominated collection point; or

  4. Any location authorised by the customer.

Once delivery has been confirmed by the delivery provider, Foreign Xchange’s transit responsibility ends and all risk of loss, theft, tampering, damage, or misplacement passes to the customer.

Disputes Regarding Parcel Contents

If you believe your parcel contains missing, incorrect, or damaged currency, you must:

  1. Notify Foreign Xchange within 24 hours of the recorded delivery or collection time; and

  2. Provide clear and continuous video evidence showing:

  • The unopened parcel with labels and seals intact;

  • The complete opening process in a single uninterrupted recording; and

  • All currency and denominations contained inside.

Foreign Xchange reserves the right to request additional evidence or supporting information to investigate any claim.

Claims submitted outside the required timeframe or without adequate supporting evidence may not be accepted or investigated.

Lost in Transit Parcels

While extremely rare, parcels may occasionally be delayed or lost while in transit with third-party delivery providers.

Where a parcel is confirmed as lost in transit before successful delivery confirmation, Foreign Xchange may assist the customer by initiating investigations with the relevant courier provider and, where applicable, lodging insurance claims.

Any reimbursement, replacement, refund, or remedy offered by Foreign Xchange will be assessed having regard to:

  1. Courier investigation outcomes;

  2. Proof of dispatch and delivery records;

  3. Insurance assessments;

  4. Tracking and GPS data; and

  5. Applicable law.

To the maximum extent permitted by law, Foreign Xchange’s liability for parcels confirmed as lost in transit is limited to the original purchase amount paid for the affected order.

Foreign Xchange is not responsible for losses occurring after delivery confirmation has been recorded by the courier provider.

Order Cancellations

Orders may only be cancelled before dispatch confirmation.

Once an order has been dispatched, it cannot be cancelled, amended, or withdrawn.

Cancellation requests must be submitted in writing.

Once an order has been dispatched, any cancellation request will be treated as a returned order and assessed in accordance with the Returned Orders & Refused Deliveries section of these Terms.

Returned Orders & Refused Deliveries

Foreign currency is purchased, sourced, allocated, and/or reserved specifically to fulfil a customer’s order and is subject to exchange-rate fluctuations and wholesale-market pricing.

Where a customer:

* refuses delivery;
* fails to collect an order from an authorised collection location;
* requests a return after dispatch; or
* otherwise causes an order to be returned in any circumstances to Foreign Xchange,

Any refund will only be assessed after the returned currency has been received, verified, and reconciled by Foreign Xchange.

Foreign Xchange reserves the right to deduct from any refund:

* outbound delivery and handling costs;
* return delivery costs;
* bank charges and transaction fees;
* administrative and reconciliation costs;
* currency conversion losses;
* losses arising from wholesale repurchase rates;
* exchange rate movements occurring after the original order was placed; and
* any other reasonable costs incurred as a direct result of the return.

Any applicable deductions will be calculated at the time the returned currency is received and reconciled.

Customers acknowledge that foreign currency is not a standard retail product and that the value of foreign currency may fluctuate between the original order date and the date of return.

Refunds

Approved refunds will generally be processed back to the original payment source used for the transaction.

Refund processing times are subject to banking system processing and financial institution timeframes outside Foreign Xchange’s control.

Foreign Xchange may deduct applicable delivery, administrative, banking, or processing costs from refund amounts where permitted by law.

Maximum Liability

To the maximum extent permitted by law, Foreign Xchange’s maximum liability in connection with any order or transaction is limited to the original purchase amount paid by the customer for that order.

Foreign Xchange will not be liable for indirect, consequential, incidental, punitive, business, travel, accommodation, exchange rate, opportunity, or economic losses.

Nothing in these Terms excludes, restricts, or modifies any rights or remedies available under the Australian Consumer Law or any other law that cannot legally be excluded.

9. Electronic Communications

By using the Site or placing an order, you consent to receiving communications electronically, including by email, SMS, telephone, or other electronic means.

These communications may include:

  1. Order confirmations;

  2. Verification requests;

  3. Compliance notices;

  4. Delivery updates;

  5. Service announcements; and

  6. Marketing communications where permitted by law.

Electronic communications satisfy any legal requirement that communications be in writing.

10. Intellectual Property, Trademarks & Third-Party Links

All content on this Site, including logos, branding, text, graphics, images, software, and design elements, is owned by or licensed to Foreign Xchange unless otherwise stated.

You must not reproduce, distribute, modify, publish, or commercially exploit any content without prior written consent.

Third-party trademarks appearing on the Site remain the property of their respective owners.

The Site may contain links to external websites for convenience only. Foreign Xchange does not control and is not responsible for the content, security, accuracy, or availability of third-party websites. Accessing external websites is entirely at your own risk.

11. Privacy

Foreign Xchange handles personal information in accordance with its Privacy Policy available on this Site.

By using the Site or placing an order, you consent to the collection, use, storage, disclosure, and handling of your personal information in accordance with the Privacy Policy and applicable Australian privacy laws.

12. Website Availability & Security

Foreign Xchange does not guarantee that the Site will always be available, uninterrupted, secure, or free from defects, viruses, malware, or other harmful components.

You acknowledge that internet-based services involve inherent risks and that Foreign Xchange is not responsible for disruptions, outages, unauthorised access, or technical failures beyond its reasonable control.

13. Governing Law

These Terms are governed by the laws of South Australia, Australia.

Any disputes arising in connection with these Terms or use of the Site shall be subject to the exclusive jurisdiction of the courts of South Australia.

14. Contact Us

If you have any questions regarding these Terms or your transactions, please contact:

Foreign Xchange

Email: [email protected]

WESTPAC
TOLL
STARTRACK
POLI
FINDER
Commonwealth Bank
BPAY

Terms and Conditions

Our Privacy Policy

The Privacy Policy explains in general terms how ForeignXchange Pty Ltd trading as Foreign Xchange, ABN 19 168 102 332 protects the privacy of your personal information. We are committed to protecting the privacy and confidentiality of personal information and maintain various procedural precautions to protect personal information in our care.

By providing personal information to us (or allowing another person to do so on your behalf), you agree that this Policy will apply to how we handle your personal information and you consent to us collecting, using and disclosing your personal information as detailed in this Policy. If you do not agree with any part of this Policy, you must not provide your personal information to us and this may affect the services we can provide to you.

  • What is personal information?
    Personal information is information which relates to a living individual who can be identified from that information, or from that information and other information in a person’s possession, including any expression of opinion, whether true or not, and whether recorded in material form or not, about an identified or reasonably identifiable individual, and any indication of intention in respect of an individual.
  • How do we collect personal information?
    Generally, the type of personal information we collect about you is the information that is needed to respond to your queries about our products and services and/or provide requested products or services to you. For example, we may collect details such as your name, residential address, mailing address, telephone number, email address, driving license details, passport details and other details relevant to your order, receipt, or use of a product or service from us.
  • Use & Disclosure of your personal InformationAny personal information that we collect about you will be used and disclosed by us so that we can provide you with the services that you have requested, or otherwise to enable us to carry out our business as suppliers of money transfer services. We respect your privacy. We may disclose your some personal information to third parties for the purpose for which we collect the information. We engage third party contractors to perform services for us which involves the handling of personal information we hold to provide you the service you said to us. In these circumstances, the third party contractor is strict from using any prohibited personal information about you except for the specific purpose for which we have supplied. We may also disclose your personal information to various law enforcement agencies and governments around the world for security purposes. Without your consent, we will not disclose your personal information unless disclosure is necessary either to prevent a threat to life or health, authorized or required by law, reasonably necessary to enforce the law or necessary to investigate a suspected unlawful activity.
  • Securing, Storing & Disposal of Your Personal Information
    We will securely hold your personal information and we will not trade, rent or sell it. In our business, personal information may be stored both electronically (on our computer system) and in hard-copy form. Firewalls, anti-virus software and email filters, as well as password, protects all our electronic information. We also take all necessary measures to ensure the security of hard copy information. Once your transaction is finalized, both the electronic and hard-copy information are securely archived. After a period of 7 years both the electronic and hard-copy information is destroyed.
  • Access, Correction or keeping your personal Information Up to date
    On your request we will provide you with access to the information we hold about you, unless there is an exception which applies under the Government Act Privacy Principles, including for the purpose of correcting or updating that information. If you request us to do so we will amend any personal information about you held by us which is inaccurate, incomplete or out of date and you ask us to associate with that record a statement that you have a contrary view, we will take reasonable steps to do so. Your password is the key to your account. Use unique numbers, letters, and special characters and do not disclose your password to anyone. If you do share your password or your personal information with others, remember that you are responsible for all actions taken in the name of your account. You can review, change or delete certain personal information related to your use of our online sites. If we deny access or correction, we will provide you with the reason for such denial. If you wish to access or seek correction of any personal information we hold about you, please refer to the “Feedback / Complaints / Contact” section below. You must always provide accurate information and you agree to update it whenever necessary. You also agree that, in the absence of any update, we can assume that the information submitted to us is correct.
  • Linked Sites
    Our website may contain links to third party sites over which we have no control. We are not responsible for the privacy practices or the content of such web sites. We encourage you to read the privacy policies of any linked sites you visit as their privacy policy and practices may differ from ours.
  • Feedback / Complaints / Contact
    If you have any enquiries, comments or complaints about this Policy or our handling of your personal information, please contact your consultant or email us at [email protected] We will respond to any complaints received as soon as possible.
  • Changes to our Policy
    From time to time it may be necessary for us to review and revise this Policy. We reserve the right to change our Policy at any time and for any reason. If we make a change to the Policy, the revised version will be posted on our website.