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Frequently Asked Questions
No. Foreign Xchange does not charge any commission fees for exchanging currencies. We only charge a flat $15 fee for delivery nationally to cover our secure courier and insurance fee to cover loss or damage.
We are required by AUSTRAC regulations to verify the ID of our customers. This will be done in-store at pick up or at the end of the online ordering process if you elect to have your currency delivered.
An Australian Drivers Licence or Passport is an ideal example of a complete valid ID.
A valid complete ID must possess the following:
1. Full Name
2. Photograph
3. Date of Birth
4. Address*
5. Signature
6. Issue and Expiry Date
7. ID Number
8. Government Issued
If you are unsure if your ID is valid or not, give us a call or drop us an email and we can help you out.
*If you’re using our delivery service, your delivery address must match the address on your ID.
Yes, there is a limit of AUD $9999 that a customer can purchase online via our website.
There is also a limit of $5000 AUD worth of order per delivery to cover Insurance and safety of the logistics team. You will need to place 2 order if you are looking for more than AUD $5,000.
Unfortunately, we will have to charge you twice for delivery as the consignment will be sent into 2 consignments for safety and compliance reasons.
Yes, there is a field for this in the online ordering process checkout page. We try our best to match the denomination request as much as possible, but cannot guarantee 100% accurate denominations.
No. Here at Foreign Xchange we update the exchange rates before and after business hours. Once you complete your order, your currency exchange rates are locked in at the rate you see at purchase.
Once you reach the Review & Confirm stage of the online ordering process, you will see our BPAY and Bank Account details which you can use to make payment.
For BPAY this means the Reference Number and Biller Code.
For Account Transfer (EFT) this means the Account Name, BSB & Account Number.
For POLI you will get the link to make the payment securely.
No. At this stage we are only accepting BPAY, POLI and EFT as they are the safest and most reliable form of receiving/sending funds.
In-store we accept cash only.
BPAY/EFT/POLI payments take upto 2 business days to clear and hit our bank account. This is included in the Estimated 3 business days delivery timeframe. This is an Estimated time only and not guaranteed because of various reasons out of our control including but not limited to logistics and operational delays.
You can pick up from all the stores mentioned in the PICK UP tab on the checkout page. We have partnered with various currency providers in the country for your convenience.
Your order will be ready for pickup on the day selected during the order process. You can come at any time during business hours on the pickup day.
During the online ordering process you’ll have the option to select whether you want to pick up your currency or have it delivered to your home address (available Australia Wide).
Once your order is complete, it will be delivered to your home address within 3 business days. This is an Estimated time only and not guaranteed because of various reasons out of our control including but not limited to logistics and operational delays. We use only premium couriers and your order is completely insured.
If the delivery is missed, the courier will leave a communication card to notify you. The order will be taken to the local post office for pickup. You will need to collect it by providing a copy of your ID for security and compliance purpose.
No. For security reasons the courier company will only deliver and hand over the currency to the person who has placed the order.
Yes. Your order is fully insured at all times for your peace of mind. We will replace it at our expense if for any reason the consignment goes missing.
Yes. We can only deliver currency to the address mentioned on your authorised ID that has been recorded during the ID verification step, at the end of the ordering process.
Our online system does not accept changes once the order has been completed. However you can call our office number and request for a manual update: (08) 8221 6565. Monday to Friday: 10.00 A.M. – 6.00 P.M. ACST or feel free to email us at info@foreignxchange.com.au